This Privacy Policy describes how HIGHEROPS ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at www.higherops.io, use our services, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a client, website visitor, or any individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on our website, update the "Last Updated" date, and take any other steps required by applicable law. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
To provide our Services, we collect personal information about you from various sources as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve our Services, comply with legal obligations, enforce our terms of service, and protect or defend our Services, rights, and the rights of our users or others.
The types of personal information we collect about you depend on how you interact with our website and use our Services. The following sections describe the categories and specific types of personal information we collect:
Information that you directly submit to us through our Services may include:
Some features of our Services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
We may automatically collect certain information about your interaction with our Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
When you visit our website, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
We use your personal information to provide you with our Services, including to process payments, fulfill service requests, communicate with you regarding projects, create and manage your account, and provide customer support.
We may use your personal information for marketing and promotional purposes, such as to send marketing communications by email or postal mail, and to show you advertisements for services that may interest you. This may include using your information to better tailor our Services and advertising on our website and other platforms.
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.
We use your personal information to conduct business operations, perform data analytics, improve our Services, and maintain accurate records. This is in our legitimate interest to be responsive to you, to provide effective services, and to maintain our business relationship with you.
Like many websites, we use Cookies on our site. We use Cookies to power and improve our website and Services (including to remember your actions and preferences), to run analytics, and better understand user interaction with our Services.
We may also permit third parties and service providers to use Cookies on our website to better tailor the services and advertising on our website and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies can negatively impact your user experience and may cause some features of our Services to work incorrectly or no longer be available.
Please note that while your browser may allow you to transmit a "do not track" signal, our website is not currently designed to respond to such signals.
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and as described in this Privacy Policy. Such circumstances may include:
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms. Our inclusion of links to third-party websites does not imply any endorsement of the content on such platforms or of their owners or operators.
Our Services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request that it be deleted.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information transmitted over the internet may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine our retention periods include:
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request. We will respond to your request within the timeframes required by applicable law.
We may transfer, store, and process your personal information in countries other than your own. Our website servers and operations or those of our service providers may be based in jurisdictions outside of your home country or region.
If we transfer your personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we will use appropriate safeguards as required by applicable data protection laws. These safeguards may include standard contractual clauses approved by the European Commission or the relevant authorities.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: info@higherops.io
Address: Ottawa, Canada
Phone: [Your Phone Number]
For individuals in the European Economic Area (EEA): If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with your local data protection authority.
Last Updated: April 10, 2025
